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Skill sets for effective conflict resolution

Wading into controversy is something most of us avoid, especially in the workplace, on campus or within our social or faith community networks. But much can be gained in the process.  The NCBI Controversial Issues Process provides a structured methodology that allows people on differing sides of an entrenched issue to express their concerns, to listen attentively to the other side and then to reframe the issue in a way that respectfully takes into account the concerns of both sides. Join us to explore the 6 essential skill sets that allow disputing parties to find common ground.

Date:      Tuesday, November 19, 2019    9 am – 12 noon

Place:     Starbridge, Inc., Andrew & Helen Pluta Training Center, 1650 South Avenue, Rochester, New York 14620

Location is fully accessible. 

FEE:  $50 per person (Ask about group, student and senior rates. A limited number of scholarships have been made available through the generous support of Excellus BlueCross BlueShield.)

Please register by November 15th

Please register by filling out the following form:


You will have the option to pay online or by check

For more information, contact Pat Willis at 585-313-1047 or willis.patricia908@gmail.com